Financial Services Guide

Financial Services Guide

The Purpose of this Guide

This Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of our services and contains important information about:

  • The services we offer you
  • How we and our associates are remunerated
  • Any potential conflicts of interest we may have
  • What to do in the event of a complaint

Responsibility for Services Provided

We hold an Australian Financial Services Licence and are authorised to advise and deal in the full spectrum of general insurance products.  We are responsible for the financial services provided to you, including the distribution of this FSG.  We are required to meet high standards for staff training, organisational competence, management expertise, financial control and compliance disciplines.

Who Do We Act For

We usually act on your behalf and in your interests in all matters.  Sometimes, it may be more appropriate for us to access insurance or manage claims where we act as an agent of the Insurer.  If and when this situation arises we will explain and highlight this to you.

Our Services

We offer a range of specialist insurance broking services to assist you to protect your assets and guard against unexpected liabilities including:

  • Reviewing and advising on your insurance needs
  • Identifying risk factors to avoid claims
  • Seeking competitive premium quotations

Our Products

We can advise on and arrange a broad range of aviation insurance products on your behalf.

Premium Refunds

Please note that Return Premiums issued under this contract of insurance may be calculated on a “Nett” basis ie. Nett of Broker’s Earnings.

What We Expect From You

To enable us to provide the right advice we need you to provide us with complete information about the risk(s) that you face and those that you want to be insured for.  You should also tell us about any relevant changes as they occur so that we can review your insurance needs accordingly.

Customer Relations / Complaints

Clients not satisfied with our services should contact our Complaints Officer.  We are members of the Financial Ombudsman Service (FOS), a free consumer service.  Further information is available from our office or contact FOS directly on 1300 780 808 or visit  We also follow The Insurance Brokers Code of Practice.

We hold a Professional Indemnity Policy.  This policy is designed to pay claims by Third Parties (including our clients) arising out of our Professional Negligence and satisfies the requirements for compensation arrangements under Section 912B of The Act.

Our Sources of Income

When placing your insurance we usually receive a commission from the Insurer.  The amount varies between 0% and 15% of the base premium you pay.  Where a policy is cancelled before the period of insurance has ended we will usually retain the commission on any return premium involved.

We have a set of standard non-refundable Broker Fees that we charge you for services such as:

  • Market research on products available.
  • Assessing the claims paying ability of Insurers.
  • Sourcing alternative quotations and coverage.
  • Risk analysis and portfolio co-ordination.

All fees payable for our services will be advised to you at the time of providing the advice or service.  We retain the interest on premiums paid by you that are held in our trust account before paying the Insurer.  If you pay by credit card we may charge you a credit card fee, which is disclosed and shown separately on our invoices, they are non-refundable.  This fee covers the cost of bank charges associated with such facilities.

Premium funding products enable you to pay your premiums by instalments.  Premium funders do charge interest.  We can arrange premium funding if you require it.  We may receive a commission based on a percentage of the premium from the premium funder for doing so.  We will tell you the basis and amount of any such payment if you ask us.

How Our Representatives Are Paid

Our representatives do not receive any benefit directly from the sale of a product to you.  Our representatives may receive bonuses payable based on the overall performance of our business.  If a person has referred you to us, we may pay them a part of any fees or commission received.

Conflicts Of Interest

As a business we have relationships with and receive income from various third parties.  All material conflicts that impact our advice, that are not mentioned in this FSG, will be advised to you on the invoices related to that advice.


Aviation Insurance Brokers of Australia Pty Ltd

AFS Licence No.:  241408 / ABN:  52 647 799 869

Building 221 Qantas Avenue

Archerfield Airport  Archerfield  Qld  4108

PHONE: ( 07) 3274 4732   FAX:  (07) 3274 4758



This FSG applies from 16.03.2015